Shipping & Returns

At Milk & Honey, we aim to deliver your professional skincare safely, securely and promptly.

Delivery Information

Tracked UK Delivery – £5 per order

All retail orders placed through our online store are shipped via tracked delivery within the United Kingdom.

Dispatch Time
Orders are processed and dispatched within 1–2 working days.

Delivery Time
Once dispatched, delivery typically takes 0–2 working days.

You will receive a confirmation email with tracking details once your order has been shipped.

Click & Collect – Free

Free local collection is available from our Lisburn Road clinic:

Milk & Honey
251 Lisburn Road
Belfast BT9 7EN

You will be notified by email when your order is ready for collection. Please bring your order confirmation when collecting.

Delivery Area

We currently deliver within the United Kingdom only.
At present, international shipping is not available.

Returns Policy

We hope you are delighted with your purchase. However, if you need to return an item, please review the following guidelines carefully.

  • Unopened retail products may be returned within 14 days of delivery

  • Items must be unused, unopened and in their original packaging

  • Return postage costs are the responsibility of the customer

  • For hygiene and safety reasons, we cannot accept returns on opened or used skincare products

How to Arrange a Return

To arrange a return, please email info@milkandhoney.co.uk with:

  • Your order number

  • The item(s) you wish to return

Our team will guide you through the return process.

Faulty or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can resolve the issue promptly.